Thank you for shopping at our automotive supplies website. To safeguard your rights and interests, we have established the following Refund and Return Policy:

  1. Return Request Period
    You may request a return and refund within 14 days from the date you sign for receipt of the merchandise. If the item suffers from quality defects or if the wrong item was shipped, please contact our Customer Service team within a reasonable timeframe to resolve the issue.
  2. Return Conditions
    Items requested for return must meet the following requirements:
  • The item must be unused, uninstalled, and in a condition suitable for resale.
  • The original packaging, accessories, and instruction manuals must be intact and complete.
  • There must be no signs of artificial damage or modification.
  1. Non-Returnable Items
  • Items that have been installed or used (unless due to quality defects).
  • Customized items or items explicitly marked as “Non-Returnable” or “Final Sale.”
  • Items damaged due to improper handling or operation by the user.
  1. Refund Details
  • Once we receive the returned item and verify that it meets our acceptance criteria, we will process the refund within 3–7 business days.
  • Refunds will be issued back to your original payment account via the original payment method.
  • For returns unrelated to product quality, the user is responsible for all round-trip shipping costs; if the return is due to quality defects or a shipping error on our part, we will cover the shipping costs.
  1. Return Process
    1) Contact Customer Service to submit a return request.
    2) Receive return instructions once your request has been approved.
    3) Ship the item back according to the provided instructions.
    4) The refund will be processed once our warehouse has received and verified the returned item.
  2. Return Address
    Recipient: After-Sales Return Center
    Address: 810 Corwin Dr, Charlotte, NC 28213

(Please ensure you contact Customer Service to confirm your return details before shipping the item; returns sent without prior confirmation may not be accepted or processed.)

  1. Special Notes
    To avoid unnecessary returns, please verify the product model and ensure compatibility with your vehicle before making a purchase. If you have any questions or concerns, we recommend consulting with our Customer Service team in advance.

If you have any questions regarding this policy, please feel free to contact us at any time; we are dedicated to providing you with the best possible service.